hostbutler
Terms and Conditions

1. Introduction

Welcome to HostButler ("Service"), a global AI-powered guest communication platform operated by BUILDNICHE DIGITAL SERVICES LLP, a company registered under the laws of India ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of the HostButler platform, website, and services worldwide.

By accessing or using HostButler, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not access or use our Service.

2. Definitions

  • Service: The HostButler platform, including all features, functionality, and content.
  • User: Any individual or entity who accesses or uses the Service, including property listing owners/hosts and their guests.
  • Host: A User who registers an account to use HostButler for their property listing management.
  • Guest: A person who interacts with the AI Butler associated with a Host's property listing.
  • Content: All information uploaded to or processed by the Service, including property listing details, messages, and documents.
  • AI Butler: The artificial intelligence assistant that communicates with Guests on behalf of Hosts.
  • Subscription: The paid or free plan that grants access to HostButler features.

3. Account Registration and Eligibility

To use HostButler, you must:

  • Be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is higher
  • Complete the registration process
  • Provide accurate, current, and complete information
  • Maintain the security of your account credentials
  • Comply with all applicable local, state, national, and international laws and regulations

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. We reserve the right to refuse service to anyone for any reason at our sole discretion.

4. Service Description

HostButler provides an AI-powered virtual butler to assist property listing owners in communicating with guests globally. The Service:

  • Imports property listing information from Airbnb or similar platforms
  • Processes uploaded documents to enhance AI knowledge
  • Answers guest inquiries automatically
  • Allows hosts to monitor and intervene in conversations when necessary
  • Facilitates communication across multiple languages and time zones

While HostButler strives to provide accurate and helpful responses, the AI is not perfect. We do not guarantee that all responses will be accurate, complete, or suitable for all situations.

5. User Obligations

As a User of HostButler, you agree to:

  • Provide accurate information about your property listing
  • Upload only content that you have the right to share
  • Use the Service in compliance with all applicable laws and regulations
  • Not use the Service for any illegal, harmful, or fraudulent purpose
  • Not attempt to access, tamper with, or use non-public areas of the Service
  • Not interfere with or disrupt the Service or servers
  • Not circumvent any region-specific restrictions or limitations
  • Not use the Service in any manner that could damage, disable, overburden, or impair it

6. Property Listing Information

You acknowledge that:

  • Information imported from third-party platforms (Airbnb, etc.) requires verification
  • You are responsible for the accuracy of all property listing information
  • You have obtained necessary rights to share any information about your property listing
  • Any information you provide complies with local laws regarding privacy and data protection

7. Subscription and Payment Terms

HostButler offers different subscription plans globally:

  • Subscription fees are based on the selected plan and may vary by region
  • Payments are processed through secure third-party payment processors
  • All fees are inclusive of applicable taxes unless stated otherwise
  • Subscription fees are non-refundable except as required by applicable law
  • Recurring subscriptions will automatically renew unless canceled before the renewal date
  • We reserve the right to change pricing with 30 days' notice
  • Currency conversion fees and foreign transaction fees are your responsibility

8. Intellectual Property Rights

  • The Service, including all software, design, and content created by us, is our property
  • You retain ownership of the content you upload to the Service
  • You grant us a non-exclusive, worldwide, royalty-free license to use, store, reproduce, modify, and display your content for the purpose of providing and improving the Service
  • You may not copy, modify, distribute, sell, or reverse engineer any aspect of the Service

9. Term and Termination

  • These Terms will remain in effect until terminated by either you or us
  • You may terminate your use of the Service by deactivating your account by sending us an email
  • We may terminate or suspend your access to the Service immediately without prior notice for violations of these Terms
  • Upon termination, your right to use the Service will immediately cease
  • All provisions of the Terms that by their nature should survive termination shall survive termination

10. Disclaimers and Limitations of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND
  • WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
  • WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE PAST SIX MONTHS OR (B) $100 USD

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.

12. Modifications to Terms

We may modify these Terms at any time by posting the revised version on our website or through the Service. We will provide notice of significant changes through the Service or by sending you an email. Your continued use of the Service after such modifications constitutes your acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Maharashtra, India, without regard to its conflict of law provisions. Any dispute arising from these Terms shall be resolved as follows:

  • We encourage you to contact us first to try to resolve any disputes
  • Any formal legal claim must be filed in the courts of Maharashtra, India, and you consent to the exclusive jurisdiction and venue of these courts
  • Some countries provide mandatory consumer protection laws that may supersede portions of these Terms

14. International Use

The Service is controlled and operated from our offices in India. We make no representations that the Service is appropriate or available for use in other locations. Those who access or use the Service from other jurisdictions do so at their own risk and are responsible for compliance with local law.

15. General Provisions

  • If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force
  • Our failure to enforce any right or provision of these Terms will not be considered a waiver
  • These Terms constitute the entire agreement between you and the Company regarding the Service
  • You may not assign or transfer these Terms without our prior written consent
  • We may assign these Terms in connection with a merger, acquisition, or sale of assets

16. Contact Information

If you have any questions about these Terms, please contact us at:

  • BUILDNICHE DIGITAL SERVICES LLP
  • Email: support.hostlabs@buildforniche.com